Average Score (186 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

186 Ratings

4.9 Average

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  • Brian B.01-15-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    I’m used to service departments at least delivering back a relatively clean car

  • Christina C.01-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    My appointment was for a recall, I confirmed and then morning (after my car was there) I got a call that the part of was not available. In addition, after appointment my check engine light is on.

  • Linda A.01-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    This dealer is fantastic!! The service department manager, asst manager and the entire support staff is outstanding!! Melissa is extremely efficient. They go above and beyond to be helpful and have an overall team spirit with high energy!!! Great leadership!!! Linda A

  • Michael M.01-13-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Kristie L.01-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I was told the work would take approximately 90 minutes. There was a delay due to another vehicle and I was informed my vehicle may take a bit longer, along with an apology. However, I was on my way out in 75 minutes total. Great service and friendly staff.

  • Steven S.01-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Great service at a reasonable price and value my time

  • Renee E.01-11-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Anothony was very helpful .. thank you

  • Michael M.01-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Elizabeth D.01-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Bruce A.01-06-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023