Average Score (186 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

186 Ratings

4.9 Average

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  • Alexandra N.01-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Jason G.01-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Always great here they had me in and out Quick.

  • Ana Patricia W.01-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I had an 8:30am appt for my car service and check driver seat . I dropped my car at 8:00 I was told car will be ready closer to 5 pm and received a call that day to be told they could not finished it all , and car will be ready the next day in the morning and I said ok that I needed my car back . I did not get my car after 29 hours later . Service did not care that I was upset all they said was they were short of staff and got so many tickets coming in . I said but I had an appt you guys overbook people that they had said they could not get it done the day off and then the next morning when I called at 10 to check o am being told the technician had just started with the service then work on recall and seat . I told service guys they were wrong and not honest

  • Wendy F.01-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Michele F.12-30-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    It was fine. Nothing spectacular

  • Harald S.12-29-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Purchase of vehicle was completed entirely by phone I met Peter when I picked up vehicle

  • Christopher D.12-28-2024

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

  • Elizabeth R.12-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Elaine G.12-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • James D.12-17-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Excellent Service and support